As you know I live in the stix. In order to walk into an Apple Store I have to drive four hours to downtown Chicago. Any time I need parts replacement or computer repair I have to contact Apple Support. They have this really neat thing where you can chat online or have them call you. So after I stepped on my computer I had them call.
They called Monday at about 3:45 and he set up for the repair. Fed Ex will drop off a box Tuesday, most likely, or Wednesday. If I'm here when the Fed Ex guy comes I can pack the laptop in the box and he'll take it away. It will be back to me very likely on Thursday if the box comes on Tuesday. I have actually gotten a computer back within one day if Fed Ex gets here early enough.
I don't normally endorse products or companies. Every company has its issues and poor service at times. I have just never had a bad experience with Apple. My first computer was an Apple IIc back in about 1985. I've been a loyal customer ever since.
So I'm not going to have my computer for a couple of days. It was my fault for stepping on it. I'm just glad Apple has such a great customer service and support.